ICT Help Desk Officer (fixed term, potential for ongoing employment)


The ICT Help Desk Officer is an exciting opportunity for an individual who has a passion for all things ICT and helping others. In this role you will be the first line of support for any ICT issues for both staff and students in the use of hardware, peripherals, and software. The ICT Help Desk Officer plays a vital role within the ICT Services team through maintaining the College’s online help desk system and providing timely resolution or escalation of system and hardware issues. A link to the ICT Help Desk Officer position description is below for your perusal.


To be successful in this role you will be friendly, driven, and more than anything else a solution focussed individual. If this sounds like you, we would love to hear from you!


How to apply:


To be considered for this opportunity please complete a cover letter clearly addressing the key selection criteria listed below. Attach this, along with a resume and completed Application For Employment for and email all documents to recruitment@ccw.vic.edu.au.


Key Selection Criteria:

  • Excellent communication, organisational and time management skills.
  • Outstanding customer service skills.
  • Ability to problem solve within an ICT context.
  • Proficient in either a Windows or Mac environment as a user, with a willingness to become an expert in the management of Mac.

For more information, please contact Stephen Joyce during business hours on 02 6043 5543.


Applications close: 10am, Monday 6th June
Interviews will be held on Tuesday 14th June


The salary range for this position is $75,635 – $85,700 as an Education Support Officer, Category A – Level 3 under the Victorian Catholic Education Multi Enterprise Agreement 2018.


This school community promotes the safety, wellbeing and inclusion of all children